Yesterday I had a cancelled afternoon class, which means I was free after 11.30 hrs. I had known this since two days before, thus had made a plan to go to Mal Taman Anggrek with my friend to hunt for some items. And as the result, I went there with an additional friend (so, it was the three of us), to have lunch together and afterwards hunt the items I was looking for.
Soon after we arrived, my friends wanted to made a photo-sticker first becoz it had been a very long time for them to do such thing since they were still in high-school. And, off we went to look for that kinda shop. Unfortunately, the photo-sticker thingy is no longer a trend, thus we went to Timezone where they have a fancy photo box service. And, we took 2 cute shots... hehehe...
Afterwards, we went too hach-hachi, a sushi restaurant at MTA's 3rd fl. beside KFC, for lunch. We had Salmon Club Rolls, Salmon Maki, and Crunchy Rolls. The club rolls were the best among the three. During that time, I was challanged to eat one roll with so many wasabi that my friends predicted it would had made me cried soooooo baaadddd..... And voila: I didn't cry at all, it did not give any effect to me. I myself was stunned with my ability to handle wasabi that much. Geee... am I freak or what?
In the end, we asked for the bill... aaaaannnnnndddddddd (drum rollssssss)..... ta da.....
To our suprise, the total was Rp.105.000 something.... it was around Rp.35.000 for each person. We were amazed because we had predicted that we would had to pay more than that. This is due to the fact that all of us had very full stomachs, and we highly valued the meals. Whooaaaa.... It was really worth it to eat there. Really. I would pay a return visit for next time and even promote it to other people...
I felt so much satisfied with the service and the meals they provided me and my friends. It reminded me what a waste I did two days before by having lunch at The Buffet, Mal Ciputra.
The restaurant had a great promotion that really seduce people to come and try their restaurant. They say they have great varieties of foods from all over the world, starting from the appetizers until the desserts. And they also say that the food has a good quality and great taste. To my opinion: all are lies. Yep....
I went there with my brother on Monday, during the Hindu Day of Silence holiday, thus we couldn't use the student price promotion. Instead of paying Rp.45.000 ++, we paid Rp.66.000++. And off we went inside the restaurant after a supervisor usher us to a table. When I asked him for the other table of my preference location, he said all were reserved.
Maann.. I didn't asked much, only the same table for 2 person at another area of the restaurant. I know how restaurant operates. The fact was there were some empty tables (with reserved signs) at other side of the restaurant. I believe that the signs were put on the table so that guests would had to check on the supervisor first, not necessary someone had booked them. Come on, think with logical mind: who would want to book for a table in a buffet restaurant for only 2 persons? Unless there would be many party coming in, yes, reservation in advance would be necessary, especially on public holiday. But, a party that consist of only 2 person is usually a walk in, right?
This seating arrangement was actually not a big issue. The bigger issue was with the food and the service from the chefs.
Sushi has been my favorite food ever since I taste 'em, and one of the reason I wanna try The Buffet was because they said they provide sushi as well. When I went to the line for sushi, what a great disappointment I got: the sushi were all out and they only provided rolls or maki... to make things worse, the maki were all prepared instead of freshly made. Thus, the rice was all mushy and wet, and the seaweed was no longer fresh. Moreover, when I went there during that public holiday, they only provided one type of maki: chicken katsu maki, which means a fried chicken inside the rolls. Gosh... I was so disappointed.
I was even more disappointed when I waited the chef to put new maki cuts he had prepared. The sushi provided on the table was running out, only the messy left. I didn't want to take those messy rolls and instead of giving me the new cuts he had prepared, the chef was waiting in front of me, expecting me to take those mushy and messy rolls. I stared at him in the eyes until he said "these are all the same with those on the plate..." without showing any move to put the new rolls.
I kept staring at him until he finally put the new rolls on the serving plate while saying "see...these are all the same... this...this... they are all the same..." then he left me afterwards.
Now, my question is: Is that the kind of service the company taught him? Does he has the right to treat customer that way? My experience at The Buffet Mal Ciputra was very much DISAPPOINTING. I would never recommend that restaurant to anyone. The food was bad, the dim sum was cold, the chicken was dried, the taste quality was low, and most important: The Service Was not Friendly. In the end, I had to pay Rp.95.000 for the meal and experience I did not enjoy, plus the unfriendly treatment from the service crews.
"Gosh..." I told my brother after we paid, "...had I known it was this bad, I would have had asked you to go to American Grill instead..." then we went around the mall to soothen my emotion....
One lesson: if you want to see the real face of a service provider such as restaurant, pay a visit during peak hours, thus the truth will come out: whether they could really serve customers or disappoint customers.
No comments:
Post a Comment